Companion assistance is offered by the brand new airport control to help you/away from doorways and you will between doorways in order to connect routes

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Companion assistance is offered by the brand new airport control to help you/away from doorways and you will between doorways in order to connect routes

More info is obtainable away from the accommodation regarding Consumers who happen to be blind or provides lower sight and you will People who possess cognitive handicaps.

We encourage the Buyers getting helped so you can head the staff in the best way to perform the latest elevator and you can transfer. A small wheelchair that can match along the aircraft aisle are offered at every gate and you will be made use of in the event that help is expected. For every single entrance is even equipped with a traveler Import Equipment (PTK), that contains a slide board and a transfer sling.

When the a customer needs a seat that have a movable section armrest to raised helps an elevator and you may import, the location out-of movable aisle armrests can be acquired right here.

Preboarding can be acquired to own Users with a specific chair you need to match its disability and/or need help when you look at the boarding the new flights or stowing a keen assistive tool. People Users who are in need of extra time to help you board get a beneficial the boarding ticket that have a more time designation. The designation functions as notification to your Surgery (boarding) Broker that the Customers would be allowed to panel ahead of Loved ones Boarding.

We shall make it one to take a trip spouse to do something given that an enthusiastic “attendant” and you may preboard having a customers having a disability in the event your Consumer requires the individuals advice both so you can board or while on new flights. In most cases, the customer requires assistance from only 1 other individual, and you may any extra family relations otherwise family was questioned to help you panel making use of their tasked category.

People People who qualify for preboarding get a different boarding ticket which have a preboarding designation

Customers will be consult preboarding from your Customer care Broker during the citation avoid otherwise deviation gate. Our Agents is trained to query facts-interested in questions to decide whether your Buyers fits brand new official certification explained significantly more than. This new designation functions as notification to the Surgery (boarding) Agent that Consumer will be permitted to preboard.

Note: People that are preboarding because of a significance of a particular chair onboard the brand new aircraft will be speak with new Functions (boarding) Agent once protecting an excellent boarding ticket into preboarding designation and you may ahead of the start of preboarding in order to aware the new Representative in order to the new chair need.

Since Southwest Airlines doesnt assign seating, preboarding can be found for People who require a particular chair so you’re able to complement the handicap. Understand the Preboarding point more than for info.

When the a customers which have a disability merely needs a little extra time for you to panel, we shall let the Customers to help you panel in advance of Loved ones Boarding, involving the “A” and you will “B” teams

Users who want more than one chair so you can fit a disability (age.g., a buyers who has his/this lady sleeve during the a thrown that extends towards the place beside the consumer) may proactively purchase a supplementary chair(s) in order to alert Southwestern of their particular chair need. If you are advice to possess reservation a second seat on line is available with the the People regarding Dimensions webpage, People to purchase a moment seat to suit an impairment is always to use “DXS” rather than “XS” to the People center label. People get call us to own a refund of the cost of the excess seat ordered to match the consumer shortly after travel. In the event that a consumer which have an impairment possess concerns about the total amount from room expected and won’t want to buy an additional seat, the client is always to consult the customer Solution Representative in the deviation door. As a whole, an extra seat is only able to be bought getting a customer that have an impairment when your Customer carry out if you don’t struggle to availability all of our aircraft. Or even, since indexed inside our Contract of Carriage, the acquisition greater than one to chair towards sole purpose off making certain a lot more individual room try blocked.

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